1. Issues with downloading Respondents information from the data base.
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Issues with downloading Respondents information from the data base.

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Posted by (Questions: 9, Answers: 14)
Asked on December 26, 2020 6:19 pm
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Private answer

Hello Frank,
I just tested the system using my ProtonMail account and immediately received the Respondent information I selected. 
Are you trying to email yourself information about a Respondent that has been 'approved'? It might make a difference if you are trying to email information about a Respondent that is 'pending' approval. 
Cheers, Lynn

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Posted by (Questions: 4, Answers: 38)
Answered on December 27, 2020 2:22 am
Hi Lynn, I currently have 4 approved Respondents on the list and attempted to download 3 out of the 4 and didn't receive the files. However, I received both of your comment notices. I'm using an iMac for my mail. The 4 are, Governor Ige, State of Hawaii, Mayor Kirk Caldwell, City & County of Honolulu, Mobilitie, and T-Mobile.
( at December 27, 2020 10:26 am)
Hello Frank, Which 'cause' are you looking for? I don't see your first one listed under smart meters. Cheers, Lynn
( at December 27, 2020 10:26 pm)
Hi Lynn, happy new year 2021. My cause is 5G.
( at January 4, 2021 12:40 pm)
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Private answer

Hello again Frank,
I tested the system with a 'pending' approval Respondent and it also sent me the information via email. The system appears to be working for me. 
If you are using an email system such as gmail, hotmail or yahoo, you might want to check your spam or promotions tab. It has been my experience (with my own business) that emails can be delayed to these systems. 
Cheers, Lynn

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Posted by (Questions: 4, Answers: 38)
Answered on December 27, 2020 2:43 am
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